Updated on 15 October 2026
Your information.
The Top Mountain team uses the details you send to answer your enquiry and manage your stay.
What we collect
The reservation form sends your name, email, phone number, dates, adult and child counts, room preference, billing address and, for company invoices, company name and tax ID. Please avoid including personal information that is not needed for your stay.
Where your information goes
Enquiries are stored in the guesthouse database, hosted through Cloudflare, and can be viewed in the administration panel by the authorised Top Mountain team. They are used to check availability, prepare offers, communicate and manage bookings.
Invoices and payments
After availability is confirmed, Stripe can create and email an invoice to the address you provided. Stripe processes invoice and payment data; the guesthouse website does not collect your full card number or security code. An enquiry is not automatically a confirmed booking.
Browser and external services
Signed-in administrators use a session cookie. After a request is saved, WhatsApp opens with a prefilled message for you to review and send. Links to WhatsApp, Booking.com, Stripe and maps open services with their own privacy policies.
Retention and questions
Information is kept to manage enquiries and bookings and meet applicable record-keeping obligations. For questions about retention, access, correction or deletion, contact the team at topmountain3@gmail.com. The form does not automatically subscribe you to marketing messages.
topmountain3@gmail.com · +40 736 034 106